Frequently Asked Questions

Your order is dispatched within 24 hours of purchase. You can track it anytime using the tracking page or the link we send to your email at checkout.

You can track your order anytime through our tracking page or the link shared with you over email after checkout.

Shipping usually takes 3–5 days in metro cities and 5–7 days in non-metro areas. We partner only with reliable courier services to ensure safe, timely delivery.

If your package is delayed beyond the estimated delivery date, please contact our customer service team with your order number for assistance.

Yes, we offer express shipping options at checkout. Express shipping typically delivers within 3-4 business days domestically.

To return an item, please fill out our return request form. Once approved, you'll receive a return shipping label and instructions.

No, currently we do not offer any exchanges.

We accept returns within 7 days of delivery. Items must be unworn, unwashed, and with all original tags attached.

Unfortunately, we cannot accept returns for items that have been worn, washed, or had their tags removed.

Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

For COD orders, please fill out our COD refund form with your bank details after your return has been approved.

Yes — as long as your order hasn’t been shipped, you can request a cancellation. Please reach out to us with your order number, or submit a request directly through our Cancellation Form.

Once an order has shipped, it cannot be canceled. However, you can refuse delivery or return the package once received.

We accept credit/debit cards, and other major payment methods. All transactions are secure and encrypted.

Yes, Cash on Delivery (COD) is available for orders within select regions. Please check availability during checkout.

Please refer to our sizing guide for detailed measurements. If you're between sizes, we generally recommend sizing up.

Our products are pre-shrunk, but we recommend following the care instructions on the label to maintain the quality and fit of your garments.

Our products are ethically manufactured in certified facilities that ensure fair wages and safe working conditions for all employees.

Our clothes are made by skilled artisans and workers who are paid fair wages and work in safe, ethical conditions.

"Responsibility built in" means our commitment to ethical manufacturing, sustainable materials, and minimizing environmental impact throughout our supply chain.

To donate clothes, fill out our donation request form. We'll arrange pickup or provide instructions for sending your items to us.

We accept gently used clothing items in good condition. Please ensure all donated items are clean and wearable.

Yes — as a thank you for giving your Crown & Era clothes a second life, we’ll send you a discount code for your next CAE purchase.