Faq Page
HOW CAN I CONTACT CUSTOMER SERVICE?
You can easily reach our customer service team through our Contact Page. Simply fill out the contact form, and one of our team members will get back to you as soon as possible. Alternatively, you can email us directly at team@crownandera.com.
WHAT IS YOUR RETURN POLICY?
We offer hassle-free returns on all orders, no matter the reason! If you’re not satisfied with your purchase, you can return it for a full refund or exchange it. Visit our Return Page for more information.
HOW DO I RETURN OR EXCHANGE MY ORDER?
Returning or exchanging your order is simple! Visit our Return Page, fill out the return form, and follow the instructions. If you need help, feel free to email us at team@crownandera.com.
How long do I have to return my item?
You have 15 days from the date of delivery to return or exchange your item. Please ensure it’s in its original, unworn condition.
How do I know if my return has been processed?
You can track the status of your return and refund by visiting our Order Tracking Page. Simply log in to view your order history, and you’ll see whether your refund has been processed. If you need any assistance, feel free to contact us at team@crownandera.com.
What if my item is damaged or defective?
If your item arrives damaged or defective, please email us at team@crownandera.com within 15 days, and we’ll resolve the issue with a replacement or refund.
DO YOU SHIP INTERNATIONALLY?
Currently, we do not ship internationally, but we are planning to offer international shipping soon. Keep an eye out for updates!
